I JUST PLACED AN ORDER, WHEN WILL IT BE SHIPPED?

Orders are processed and dispatched within 1–2 business days after payment confirmation, excluding weekends and public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day. Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please note that order processing time is separate from the estimated delivery time.

DELIVERY TIMES

Delivery times depend on location, see below for our estimated shipping times.

SHIPPING COSTS

• FREE SHIPPING ( Order Over €35 EUR )
• STANDARD ( Shipping Cost is €6.5 EUR )

The shipping cost of your order will be calculated and displayed during checkout.

ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email with your tracking number.

If you don't see it, please check your spam folder before contacting us.

HOW LONG WILL IT TAKE FOR YOU TO REPLY TO MY MESSAGE?

We strive to maintain one of the fastest response times on the web. Thus far we manage to meet our best results regularly and respond to inquiries within 1-3 hours, but we aren't always perfect so please allow up to 24 hrs -- especially on weekends or holidays. We guarantee awesome customer support!

I ENTERED AN INCORRECT ADDRESS!

If your address is misspelled or auto-filled, simply reply to your order confirmation email and provide us with the correct information. Notify us immediately via email at service@kapvoesport.com. If the address is incorrect, we can correct it within 12 hours.

DAMAGE

My item arrived damaged We ship every item with extra padding. Despite this, our customers report that approximately 1 in 1000 items are damaged due to improper mailing service.

If this happens to you, please send an email to service@kapvoesport.com and include.

• Your Order Number
• A Picture of The Damaged Product

Upon receipt, we will be happy to send another copy free of charge.

OUR BUSINESS/CUSTOMER SERVICE ADDRESS

Room 501, No. 78, Huli Industrial Park, Meixi Road, Tongan District, Xiamen
service@kapvoesport.com